Liquor Licence Number
57611161

ABN
89 150 720 451

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tolpuddle Vineyard’s relationship with you in the context of this website.

The term "Tolpuddle Vineyard" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, Tolpuddle Vineyard are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Tolpuddle Vineyard operates its website with a trusted network of partners and third-party providers that ensure the website works efficiently. This includes but is not limited to the eCommerce platform (Commerce 7), CRM (Klaviyo) and payment provider (Stripe). These third parties may collect and store your information to help fulfil their functionality. The limits in which they do this are up to each individual platform and not the responsibility of Tolpuddle Vineyard. Ultimately, Tolpuddle Vineyard will endeavour to treat your personal information with care. You can read more about how Tolpuddle Vineyard handle your information in our Privacy Policy.

• Legal Requirements
You must be 18 years of age or older, to order or receive alcoholic beverages from Tolpuddle Vineyard. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 18 years of age or older who is not intoxicated). Wines purchased from Tolpuddle Vineyard are not for resale, and are for personal consumption only.

• Credit Card Charges
Website orders are by credit card only. We accept Visa, MasterCard, and American Express, which are processed via our third-party payment provider, Stripe, who will collect your payment information. We are not responsible for Stripe’s handling or storage of your billing information.

• Minimum Purchase
No minimum purchase is required. Incentives such as free shipping may be in place if you order over a certain amount.

• Shipping Costs
Australia Post and Couriers Please are Tolpuddle Vineyard's carriers of choice but other carriers may be used at Tolpuddle Vineyard's discretion. Shipping costs will be the responsibility of the customer, charged at the standard rate quoted by Tolpuddle Vineyard at checkout, unless the customer qualifies for free shipping. Tolpuddle Vineyard use a third-party platform to manage their shipping and logistics, Shippit. Your shipping information will be given to Shippit in order for Tolpuddle Vineyard to send and deliver your wines to you. We do not take responsibility for Shippit’s handling of your information.

• Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. To ensure that the wines arrive without compromise, Tolpuddle Vineyard has an extreme weather delivery policy. We will not send out wine if the weather is extreme either at Tolpuddle Vineyard winery or at the end destination for the wine. If this is the case, we will correspond with the customer to determine a suitable delivery time when the wine will not be jeopardised.

An order may be adjusted or cancelled at the discretion of Tolpuddle Vineyard staff if reasonable notice is given prior to dispatch. Once the wine is dispatched, it may be recalled or redirected by the customer or upon request to Tolpuddle Vineyard to act on the customer's behalf. No refunds or credits can be given until the original wine is received by the winery. If Tolpuddle Vineyard have been notified of a breakage in transit by our carrier, we will endeavour to send out a replacement to the customer as soon as possible.

We will replace or refund you for any bottle of wine that is received damaged or faulty. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or damaged. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@tolpuddlevineyard.com to arrange for the return of corked or damaged product.

Once the wine is received back to the winery we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at +61 (03) 6145 8800 for return instructions.

All event tickets purchased are non-refundable unless stated otherwise.

Tolpuddle Vineyard offer Wine Clubs in the form of subscriptions, where regular payments are required to receive a product or service. Upon sign up, the subscription will continue until a customer request that they opt out. Generally, these subscriptions are offered as annual allocations of Tolpuddle Vineyard wines upon release each year. A customer at any time can adjust or cancel their subscription with Tolpuddle Vineyard by logging in to their account online or by contacting the winery by phone, email or in person. Requests to increase your subscription are at the discretion of the winery and based on stock availability. If a subscription is cancelled or payment is defaulted, the customer will forfeit any benefits associated with their subscription, such as preferential pricing.

To shop online at tolpuddlevineyard.com, an account will automatically be created on your behalf by our eCommerce platform, Commerce7. When creating your account, you acknowledge you are 18 years or older and that all the information provided to us, including personal information and shipping addresses required to accurately fulfill your order, is correct. If your information changes, you are encouraged to update your details by logging in to your account on the website or contacting us via phone or email to update on your behalf.

It is your responsibility to maintain the security of your account – including keeping your password confidential. If you believe there has been a security breach on your account, Tolpuddle Vineyard must be notified immediately at info@tolpuddlevineyard.com or +61 (03) 6145 8800.

You may delete your Tolpuddle Vineyard account by selecting ‘Delete My Account’ under ‘Account Details’ from your online membership portal, or you can contact us to do so on your behalf.

If you have an account with Tolpuddle Vineyard, you will automatically be added to our email marketing database, operated via Klaviyo. This means you may periodically receive email or SMS communication from Tolpuddle Vineyard with news, offers and updates based on your communication preferences.

You may opt out of receiving these communications by clicking ‘Unsubscribe’ on any email or SMS you receive, or by contacting us directly. Please note unsubscribing from our direct marketing does not delete your Tolpuddle Vineyard account.

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications at any time via an unsubscribe link on an email marketing campaign or by contacting us directly via phone or email.
• Restrict or object to data processing.
• Request a copy of your personal data.

To exercise these rights, contact us via email on info@tolpuddlevineyard.com or call +61 (03) 6145 8800.

If you have questions regarding our Terms of Service, please contact info@tolpuddlevineyard.com or call +61 (03) 6145 8800.