Last Updated: 18/03/25
Tolpuddle Vineyard Pty Ltd ACN 150 720 451 (referred to as "Tolpuddle Vineyard," "we," "us," or "our") is committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable privacy laws. Please do not provide us with your personal information if you are not of legal drinking age in your jurisdiction or if you disagree with this policy.
Privacy Policy
Privacy Policy
Scope of Policy
This policy applies to personal information we collect about our customers, visitors to our website, social media pages and our cellar door and members of the public.
It also covers personal information we collect from job applicants as part of our recruitment processes, and from suppliers and service providers as part of our internal business processes.
It also covers personal information we collect from job applicants as part of our recruitment processes, and from suppliers and service providers as part of our internal business processes.
How We Use Your Information
We collect and use your personal information to:
• Process orders, payments, and deliveries.
• Enhance your shopping experience through personalized recommendations and communications.
• Manage customer accounts, marketing, and promotional activities.
• Fulfil legal obligations and ensure compliance with applicable laws.
• Analyse website performance and improve our services.
• Otherwise conduct our business.
• Process orders, payments, and deliveries.
• Enhance your shopping experience through personalized recommendations and communications.
• Manage customer accounts, marketing, and promotional activities.
• Fulfil legal obligations and ensure compliance with applicable laws.
• Analyse website performance and improve our services.
• Otherwise conduct our business.
Information We Collect
We may collect the following types of personal information:
A. Information You Provide
You may provide information directly when:
• Ordering wine through our website (powered by Commerce7).
• Subscribing to our marketing communications (via Klaviyo).
• Making payments (processed by Stripe).
• Booking a tasting room experience with us (via Commerce7).
• Joining our wine club.
• Visiting our cellar door.
• Contacting us directly (including in person, via telephone or social media channels such as Instagram).
• Interacting with us during promotions, competitions or special events.
• Attending one of our functions or events.
• You supply personal information to us at any other time.
Examples of information collected:
• Contact details (name, address, phone number, and email).
• Date of birth (to verify legal drinking age).
• Payment details (credit card number, billing address).
• Order history.
• Preferences and feedback.
• Any other information you may provide to us from time to time.
B. Information Collected Automatically
When you interact with our website or services, we collect data through cookies and third-party platforms, including:
• Technical data (IP address, browser type, device type, and screen resolution).
• Usage data (pages viewed, time spent, and search queries).
• Location data based on your IP address.
C. Information from Third Parties
We may receive additional information from:
• Google Analytics: For tracking website usage and visitor behaviour.
• Meta Platforms: For advertising, tracking engagement, and retargeting campaigns.
• Shippit: For managing and tracking deliveries.
• Commerce7: For customer account details and purchase history.
A. Information You Provide
You may provide information directly when:
• Ordering wine through our website (powered by Commerce7).
• Subscribing to our marketing communications (via Klaviyo).
• Making payments (processed by Stripe).
• Booking a tasting room experience with us (via Commerce7).
• Joining our wine club.
• Visiting our cellar door.
• Contacting us directly (including in person, via telephone or social media channels such as Instagram).
• Interacting with us during promotions, competitions or special events.
• Attending one of our functions or events.
• You supply personal information to us at any other time.
Examples of information collected:
• Contact details (name, address, phone number, and email).
• Date of birth (to verify legal drinking age).
• Payment details (credit card number, billing address).
• Order history.
• Preferences and feedback.
• Any other information you may provide to us from time to time.
B. Information Collected Automatically
When you interact with our website or services, we collect data through cookies and third-party platforms, including:
• Technical data (IP address, browser type, device type, and screen resolution).
• Usage data (pages viewed, time spent, and search queries).
• Location data based on your IP address.
C. Information from Third Parties
We may receive additional information from:
• Google Analytics: For tracking website usage and visitor behaviour.
• Meta Platforms: For advertising, tracking engagement, and retargeting campaigns.
• Shippit: For managing and tracking deliveries.
• Commerce7: For customer account details and purchase history.
How We Use Cookies and Tracking Technologies
We use cookies and similar technologies for the following purposes:
• Essential Functionality: Ensure the website operates effectively (e.g., Commerce7 shopping cart features).
• Performance Analysis: Use Google Analytics to understand site usage and improve user experience.
• Marketing: Personalise ads and communications via platforms like Klaviyo and Meta.
• Order Fulfilment: Optimise delivery logistics through Shippit.
You can adjust your browser settings to block cookies or receive warnings. However, some website features may not function properly if cookies are disabled.
• Essential Functionality: Ensure the website operates effectively (e.g., Commerce7 shopping cart features).
• Performance Analysis: Use Google Analytics to understand site usage and improve user experience.
• Marketing: Personalise ads and communications via platforms like Klaviyo and Meta.
• Order Fulfilment: Optimise delivery logistics through Shippit.
You can adjust your browser settings to block cookies or receive warnings. However, some website features may not function properly if cookies are disabled.
Direct Marketing
If you have an account with Tolpuddle Vineyard, you will automatically be added to our email marketing database, operated via Klaviyo. This means you may periodically receive email or SMS communications from Tolpuddle Vineyard with news, offers and updates based on your communication preferences.
You may opt out of receiving these communications by clicking ‘Unsubscribe’ on any email or SMS you receive, or by contacting us directly. Please note unsubscribing from our direct marketing does not delete your account.
You may opt out of receiving these communications by clicking ‘Unsubscribe’ on any email or SMS you receive, or by contacting us directly. Please note unsubscribing from our direct marketing does not delete your account.
Sharing Your Information
We only share your information with:
• Service Providers who provide services or functions on our behalf, including:
• Commerce7: For e-commerce functionality, tasting room reservations and order management.
• Klaviyo: For email marketing and personalized communications.
• Shippit: For shipping logistics and delivery tracking.
• Stripe: For secure payment processing.
• Google: For analytics and advertising.
• Meta Platforms: For targeted advertising and engagement tracking.
• Legal Authorities: When required by law or regulation.
• Internal Use: Among Tolpuddle Vineyard directors, officers, employees and related entities to support operations and compliance and our professional advisers on a confidential basis to the extent reasonably required.
• Service Providers who provide services or functions on our behalf, including:
• Commerce7: For e-commerce functionality, tasting room reservations and order management.
• Klaviyo: For email marketing and personalized communications.
• Shippit: For shipping logistics and delivery tracking.
• Stripe: For secure payment processing.
• Google: For analytics and advertising.
• Meta Platforms: For targeted advertising and engagement tracking.
• Legal Authorities: When required by law or regulation.
• Internal Use: Among Tolpuddle Vineyard directors, officers, employees and related entities to support operations and compliance and our professional advisers on a confidential basis to the extent reasonably required.
Data Security and Retention
We use industry-standard measures to protect your data, including secure systems through Stripe, Commerce7, and Shippit. However, no online transmission is completely secure, and you provide information at your own risk.
Retention Periods:
• Customer data: Retained as a part of your customer profile on our database.
• Marketing data: Stored until you opt out.
• Transactional data: Retained for legal and accounting purposes for a minimum of 7 years.
We will destroy your personal information once it is no longer required for the purpose which it was collected.
Retention Periods:
• Customer data: Retained as a part of your customer profile on our database.
• Marketing data: Stored until you opt out.
• Transactional data: Retained for legal and accounting purposes for a minimum of 7 years.
We will destroy your personal information once it is no longer required for the purpose which it was collected.
Disclosure overseas
We may disclose your personal information to third parties and service providers outside Australia, including to:
• our distributors; and
• our service providers that are located overseas or hold and store data overseas, including in the United States, Canada, United Kingdom, European Union, New Zealand, the Philippines and Singapore.
If we disclose your personal information overseas, we will take reasonable steps to ensure that the information disclosed is subject to laws and requirements equivalent to the Australian Privacy Principles.
• our distributors; and
• our service providers that are located overseas or hold and store data overseas, including in the United States, Canada, United Kingdom, European Union, New Zealand, the Philippines and Singapore.
If we disclose your personal information overseas, we will take reasonable steps to ensure that the information disclosed is subject to laws and requirements equivalent to the Australian Privacy Principles.
Your Rights
You have the right to:
• Request access to, correct, or delete your personal information.
• Withdraw consent for marketing communications via an unsubscribe link on an email marketing campaign or by contacting us directly via phone or email.
• Restrict or object to data processing.
• Request a copy of your personal data.
To exercise these rights, contact us using the details below. We will acknowledge your request as soon as reasonably practicable.
We will not charge you a fee for providing access to, or correction of your personal information. We may charge you for the actual costs incurred in providing your personal information to you in your preferred form.
If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal.
If the personal information we hold about you is incorrect or out of date, you must update your personal information via your customer account (if applicable) or notify us that your information is out of date or incorrect. We will not charge you to correct your personal information.
• Request access to, correct, or delete your personal information.
• Withdraw consent for marketing communications via an unsubscribe link on an email marketing campaign or by contacting us directly via phone or email.
• Restrict or object to data processing.
• Request a copy of your personal data.
To exercise these rights, contact us using the details below. We will acknowledge your request as soon as reasonably practicable.
We will not charge you a fee for providing access to, or correction of your personal information. We may charge you for the actual costs incurred in providing your personal information to you in your preferred form.
If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal.
If the personal information we hold about you is incorrect or out of date, you must update your personal information via your customer account (if applicable) or notify us that your information is out of date or incorrect. We will not charge you to correct your personal information.
Complaints
You may make a complaint to us about our management of your personal information by contacting us using the Contact Details below. We will consider your matter and provide a response in writing within a reasonable time.
If you consider that we have not adequately dealt with your matter, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Post: GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Fax: +61 2 6123 5145
If you consider that we have not adequately dealt with your matter, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Post: GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Fax: +61 2 6123 5145
Children’s Privacy
We do not knowingly collect personal information from individuals under the legal drinking age. If we discover such data, we will delete it promptly.
Updates to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated through email or notifications.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy, please contact us at:
Tolpuddle Vineyard Pty Ltd
136 Jones Rd, Balhannah SA 5242
info@tolpuddlevineyard.com
+61 (03) 6145 8800
Tolpuddle Vineyard Pty Ltd
136 Jones Rd, Balhannah SA 5242
info@tolpuddlevineyard.com
+61 (03) 6145 8800
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